Terms and Conditions

Introduction

This is the official website RW Group Ltd trading as “Rosewood Kitchens”. Our website is intended to provide free information about Rosewood Kitchens, our products and services. By using this website you are accepting the following terms and conditions - please read them carefully. If you do not wish to accept these terms and conditions, we suggest that you do not use this site. RW Group Ltd reserves the right to amend content of this website at any time.

Accessing our website

Whilst we have taken every care in the preparation of the content of our site, we cannot guarantee uninterrupted and totally reliable access to it. We cannot therefore guarantee that the information will always be up to date and free of errors. We accept no responsibility for your inability to access our site arising out of circumstances beyond our reasonable control, as access to our website is dependent upon the availability of the worldwide web. From time to time, our site may contain links to and from third party websites. If you follow a link, please note that these sites have their own privacy policies and will be subject to separate terms and conditions and we do not accept responsibility or liability for these sites.

Unauthorised use of our website

  • Submit any information that is obscene, threatening, hateful or abusive.

  • Enter any but not limited to; CGI scripts, images, html code or any other part of this site is strictly prohibited.

  • Prohibited from interfering with the site service including flooding, mailing, hacking, crashing or amending site content.

  • Do not direct or redirect our web site and related material through any unsolicited emails to this site.

Warranty Disclaimer

All information and images contained on this website are believed to be truthful and accurate. Commentary and other materials posted on our website are provided for general information purposes only and are not intended to be relied upon by you, unless confirmed by RW Group Ltd in writing. We do not warrant, guarantee or represent that material downloaded and/or accessed via or from our website will be free of viruses and you should always operate the most up-to-date virus protection software.

Copyright

Work originated by us from graphics, images, logos, and data to html code belongs to RW Group Ltd. Reproduction, adaptation or modification of all or any part of these contents are strictly prohibited without the written permission of RW Group Ltd. All materials published are owned by, or are licensed, to us.

Submissions

Where you are invited to submit any contribution to this site such as 'blog' or via our online webform, you are by submission to grant RW Group Ltd a license to use and create any derivative works for any purpose. Do not submit any contributions to our site if you do not wish to grant such rights or wish to be contacted by a member of our team.

Privacy

We may collect information about you when you request any information about us or our services, or submit your personal details and/or complete any forms on this website. Any information or data which you may provide to RW Group Ltd at any time will be treated as confidential and will not be traded, sold, or rented to a third party but all information is provided at your own risk as we cannot ensure the security of your data transmitted to our site. This information may include contact details, completing application forms for job vacancies or requesting further information about our services. This information will only be disclosed as may be required by English law.

Cookies are small pieces of information stored on your computer used to identify you, including your IP address, operating system and browser type. We may use cookies to track areas of the site that you have visited as well as to automate certain functions of the website and provide you with information about your account. RW Group Ltd may use this information to contact you or your company from time to time about services that may be of interest or to process any application submitted by you in connection with a job vacancy (we may keep details of applications for the purpose of vetting future applications). If you wish your details to be removed from our information store, please contact us by email or letter.

Law

These Terms and Conditions and all other express terms herein contained shall be governed and construed in accordance with the laws of England.

Your concerns

If you have any questions about material which appears on our website please contact info@RosewoodKitchens.co.uk.

Commitment to order

RW Group Ltd and their trade partners will be responsible for all products supplied and that all products be of a good standard.  Should, for any reason, items need to be replaced or repaired under any valid and applicable warranty this will be at RW Group Ltd’s discretion and cost.  Any individual manufacturer’s warranty terms and conditions will supersede the above. RW Group Ltd will not be responsible for any installation or fitting costs incurred in rectifying any warranty claim to the extent that the issues have not been caused by RW Group Ltd or any member of their team.

Warranties, Manufacturers and Contact Details

Please see below a list of our most common suppliers and the warranties they offer together with any relevant contact information.[1]

Kitchen Cabinets

  • 25 year guarantee from manufacturing defects

  • Contact – 01895 672772

PWS/Second Nature/1909

  • Doors and Painted/Foil/Laminate accessories – 6 year warranty

  • Contact – 01325 505599

Uform/Kitchen Stori

  • Doors and Painted/Foil/Laminate accessories – 5 year warranty

  • Contact – Get In Touch With The Kitchen Stori Team (please press CTRL + the Link to email the KS Team)

  • Contact – 028 7965 1650

Andoras – Aisling and Novelle by Aisling

  • Doors and Painted accessories – 5 year warranty

  • Email Company (please press CTRL + the Link to email Andoras)

  • Contact - 00353 749320304

Custom Kitchens

  • 1 year on doors and panels

  • Please contact RW Group Ltd directly

Kessebohmer

  • 5-10 years

  • Contact – 01325 505599

Blum

  • Lifetime warranty up to 20 years

  • Lifetime-guarantee-2022.pdf (blum.com)

  • Contact – 01908 285700

Grass

  • 25 year warranty

  • Contact Hafele – 0800 171 2909

Hettich

  • Equal to the cabinet warranty – normally 25 years

  • Contact RW Group Ltd directly

  • For help and advice with Hettich Products – 0161 872 9552

Please note that as is standard in the industry, any warranties cover parts or replacements only but not any labour which may/may not be required.

[1] We kindly request that for full T&Cs customers please contact the suppliers directly.  In general warranties will cover any manufacturing defects but not any misuse, damage caused either accidentally or intentionally, damage caused by installation, attempting to repair an item, etc. Please note that warranties will generally cover the cost of repair or replacement at the supplier’s discretion and do not cover any labour.  RW Group Ltd advises that any warranty issues be reported directly to the manufacturers as soon as possible after they arise.

Timber, Painted Timber and Timber Based Panels, Foil & Vinyl Doors – General Guidance

Do not use wax-furniture polish, abrasive or aggressive cleaners, bleach or other hypochlorite (chlorine) based cleaners, multipurpose cleaners, dilutes, acetone, alcohol, solvent or similar products on the door, as this will damage the surface.  Additionally, wax and polishes leave a residue build up which can be difficult to remove.  Polishes some cleaning agents can also be lightly abrasive too so these could result in scratches, “swirl marks”, etc.

Only use a 5% soap, 95% water (liquid soap) solution, wiping with a damp (not wet) cloth, finally drying immediately with a soft, clean, dry cloth only.

Ensure all cooking splashes are wiped immediately with a damp cloth and dried immediately.

Moisture: excess moisture can damage a timber and timber based panel products - it is recommended that susceptible areas such as around the sink and dishwasher are thoroughly maintained and kept dry at all times.

Dust with a soft cloth only.

Never use any abrasive pads or abrasive cleaners on the furniture or any part of the cabinets, including pullouts and appliances.  Spills and condensation on the fascias/panels should be cleaned and dried immediately – areas to note are sink, dishwasher and surrounding units, units around boiling kettles and hobs.

Please note your guarantee may be adversely affected if products are used for non-general domestic environments or subjected to uses and treatment beyond what might reasonably be expected or that they were designed and/or intended for. 

Timber & Veneered Doors

Cleaning: when cleaning timber doors you must follow the pattern of the grain. It is advisable to use a damp (not wet) cloth to remove fingerprints and marks, followed at once with a clean and dry soft cloth.

Moisture: excess moisture can damage a timber product - it is recommended that susceptible areas such as around the sink and dishwasher are thoroughly maintained and kept dry at all times.

Light: timber changes colour when exposed to light. Light, lacquered surfaces also have a certain tendency to “yellow with age” depending on the exposure to light. The species of timber and intensity of exposure will affect the rate of change.

It is advised that colour change is taken into consideration when replacing or fitting new doors sometime after the original kitchen has been installed.

PVC & High Gloss Finished Doors

PVC/Lacquer coated products are manufactured from the highest quality materials. Please be careful not to puncture the PVC/melamine/ABS edging and/or lacquered surface of your panels. These should be kept dry at all times to prevent moisture ingress.

Moisture: Periodically clean the interior and exterior surfaces of the door using a soft, damp cloth. Wipe dry all surfaces immediately after cleaning.

Moisture: excess moisture can damage a timber product - it is recommended that susceptible areas such as around the sink and dishwasher are thoroughly maintained and kept dry at all times.

Use only cleaning agents that are intended for the materials used in your kitchen. Avoid any agents that contain ammonia, alcohol, bleach or an abrasive.

If the surface of the product is exposed to any oil based substance (for example olive oil, butter, margarine or cooking oil), the spillage must be wiped away immediately to prevent staining. Grease marks caused by these oil-based products can easily be removed by use of a mild detergent, non-abrasive cleaner if used immediately after spillage has happened.

Abrasive cleaners are not recommended for this type of product. Do not expose the doors or panels to temperature in excess of 60°C (140°F) (Approximately the temperature of washing up water).

Light: If the doors are supplied with a protective film on the face they must not be directly exposed to sunlight. Once installation is complete, carefully remove the protective film from the front of the fascia. We also advise that colour change is taken into consideration when replacing or fitting new doors sometime after the original kitchen has been installed. 

Painted Doors – Additional, General Guidance and Advice

Cleaning: it is advisable to use a damp (not wet) cloth to remove fingerprints and marks, followed at once with a clean and dry soft cloth. Any form of furniture polish or other cleaning products should be avoided.

Moisture: excess moisture can damage a timber or timber based panel product - it is recommended that susceptible areas such as around the sink and dishwasher are thoroughly maintained and kept dry at all times.

Light: painted finishes will change colour when exposed to light - the intensity of exposure will affect the rate of change.

Please be advised that colour change must be taken into consideration when replacing or fitting new doors sometime after the original kitchen, bedroom, furniture, etc. has been installed.  It is impossible for us to guarantee an exact colour match between batches and to account for environmental effects on existing door and panel colour(s).

Stained Doors

Our range of stains are protected by an application of lacquer.

Cleaning: it is advisable to use a damp (not wet) cloth to remove fingerprints and marks, followed at once with a clean and dry soft cloth.

Light: stained finishes will change colour when exposed to light - the intensity of exposure will affect the rate of change.

Please be advised that colour change be taken into consideration when replacing or fitting new doors some time after the original kitchen, bedroom, furniture, etc. has been installed.

Sanded Doors

Cleaning: sanded products are unfinished and therefore the care of these doors will depend on the type of finish applied, eg paint, stain, wax etc.

We advise clients to see the above advice for general care guidance relating to different finishes and to review any guidance on the coating’s manufacturer’s website for the coating they choose/apply.  Anything stipulated or required by the coating’s manufacturer shall supersede any advice given by RW Group Ltd and/or any member of its team. 

Where a client chooses their own finish manufacturer it is their responsibility to ensure the suitability of the product and any care instructions.

Cabinets

Cleaning: it is advisable to use a damp (not wet) cloth to clean the interiors of your cabinets, followed at once with a clean and dry soft cloth. Any form of furniture polish or other cleaning products should be avoided.

Abrasive cleaners are not recommended for this type of product.

Moisture: excess moisture can damage a timber product and a timber based panel product such as that used to build your kitchen cabinets - it is recommended that all areas be kept dry at all times and that particularly susceptible areas, such as around the sink, dishwasher, washing machine, etc., be thoroughly maintained and kept dry at all reasonable times.

Please ensure that pullouts, drawers, etc are used properly.  ALWAYS observe the maximum weight allowances stipulated by the different manufacturers.  While the following may change from time to time as products are changed or updated, and so clients MUST ENSURE that they check the manufacturer’s instructions manuals and or websites and technical support teams please note the following:

  • Grass drawers – max 40kg

  • Bin Pullouts – max 40 kg

  • Le Mans 2 – 25kg per tray

  • Magic Corner – 14kg door trays and 18 kg internal trays

  • Corner Carousels – between 15kg and 25kg total load capacity depending on model (customer to check this themselves)

  • Tandem Larder – 10kg/internal tray and 4kg/door tray

  • Larder Pullouts – 100kg total load capacity

Appliances and Kitchen Accessories

Appliances and accessories must always be installed by a suitably qualified engineer or tradesman in accordance with the manufacturer’s installation instructions, manuals and requirements.  Any questions or concerns regarding installation must be directed to the manufacturer’s appropriate technical team and/or customer services, as well as the customer’s installer.

We advise clients to ALWAYS register their appliances and their warranties with the manufacturer in accordance with their manufacturer’s guidance as soon as possible and within any timeframe stipulated by the manufacturer (normally via the manufacturer’s website).

Please ensure that appliances are used and maintained for the purpose they were intended and as per the manufacturer’s instructions or guidance.  It is, at all times, the sole responsibility of the customer to ensure the proper installation, use and maintenance of appliances and to avoid falling foul of any manufacturer warranty restrictions.

To the extent that neither RW Group Ltd nor any of its team install appliances or accessories, RW Group LTD, trading as Rosewood Kitchens, and its employees or representatives, is/are in no way responsible or liable for ensuring that installation is carried out appropriately and as required by the individual manufacturers.  Where advice is given by any employee or representative or agent, or anyone affiliated with RW Group Ltd/Rosewood Kitchens, this does not override any requirements stipulated by the appliance manufacturer in either their installation manual, their website or otherwise or any legal or regulatory requirements.

Please note that the warranty is a contract held between the Customer and the appliance Manufacturer and any claims for faulty appliances or technical issues should be directed to them.

Please see below relevant details for our trade partners.  We kindly ask that you check any telephone numbers listed below as these may change from time to time without RW Group Ltd/Rosewood Kitchens having been advised:

1810

 Bora

Neff

Franke

Quooker

Further Information About Your Kitchen, Bedroom, Furniture and Timber in General

Please note that colour variations are normal and that we cannot guarantee 100% colour matches for items from different batches, replacement items etc.  This is in addition to the “maturing” of colours as a result of their environment.

Please note your guarantee may be adversely affected if products are used for non-general domestic environments or subjected to uses beyond what might reasonably be expected.  Your guarantee may be adversely affected if products are abused, not maintained regularly and in accordance with any specific or general instructions.

All our painted kitchens are made from either solid timber or timber based panel products.  As a result of being a natural product they are susceptible to expansion and shrinkage depending on the environment in which they are installed.

This means that doors could expand when there is an abundance of moisture in the air, particularly in winter or when excess moisture is prevalent in renovated or new builds.  Contraction may occur in the summer months when the climate is drier.  This potential natural movement of the timber or timber based product can cause any layer of paint, lacquer, varnish, etc. that has been applied, to move with it and may result in panel shrinkage and hairline cracks, for example, along the joints of the door.  This is considered to be a positive feature, adding an authentic look and feel to the kitchen and forms part of the natural qualities of timber and timber based panel products. 

Please note that the above does not apply to laminate or foil doors which, unlike timber and timber based panel products, remain static.

Please note that in the event of hairline cracks appearing on doors, neither RW Group Ltd (trading as Rosewood Kitchens) nor its suppliers, will be held liable.